Call Center

ABVI-Goodwill launched our Call Center initiative in 1998 with a goal of providing business-to-business telecommunication services to government agencies and businesses, while giving people who are blind or visually impaired employment opportunities in an emerging growth industry. Our Call Center has consistently demonstrated overall and ongoing excellence in operations, technology, training, contract procurement, corporate and community partnerships and, most importantly, in offering challenging and rewarding career opportunities for people who are blind or visually impaired.

Contract Services

What our customers are saying…

“Thanks to all the managers and Hotline staff for the smooth startup, quick learning curve, efficient operation, and consistent responsiveness to the needs of the public as well as our contract”

“We are very satisfied with the service provided by ABVI and look forward to our continued association.”

“It is a pleasure to work with the dedicated personnel at ABVI.
They never let me down.”

ABVI-Goodwill’s Call Center has been awarded many federal and state contracts across a large variety of programs.  Our hard work, focus and commitment set our Call Center apart as one of the premiere programs of its kind. Our ability to deliver a high quality product and meet stringent government standards has distinguished ABVI-Goodwill’s Call Center as the preferred source for New York State telecommunication contracts.  Our program is the first of its kind in the country to be honored as a National Industries for the Blind Center of Excellence in recognition of its excellence in service delivery and creation of employment opportunities for people who are blind or visually impaired.

ABVI-Goodwill’s state-of-the-art contact centerhas the capacity to manage a 100+-seat operation and operates 24 hours a day, 7 days a week. We offer customized business-to-business or business-to-consumer solutions and supply turnkey solutions for all of your business needs.  We have the technical expertise, staff, space, and shipping capabilities necessary to meet the turnkey fulfillment requirements of clients both large and small. This coupled with an experienced staff, hands-on project management, supervision by a senior staff member on all engagements, and a well-trained rank and file, many of whom have call center experience and/or training through our programs or sister programs prepares us to meet the needs of any client.

Our goal is not only to meet, but to exceed, our customers’ expectations. It means more than just giving you what you’re expecting, it means treating you, the customer, as if you were the most important person who dials our number or receives a reporting package. Quite simply, we have the technical expertise, people, resources, and state-of-the art facilities to deliver your project.

If you are in need of business-to-business or business-to-consumer solutions for your business please call ABVI-Goodwill for a consultation today.